Effective Date: 17 June 2026

Privacy Policy

This Privacy Policy applies to Chastain Property Management Pty Ltd trading as Kumfie Property Management ("Kumfie", "we", "our" or "us").

1. Our commitment to privacy

Kumfie Property Management is committed to protecting the privacy and security of personal information and handling that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information obtained through our property management, leasing, buyers agency and related real estate services.

By providing personal information to us, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

2. Who we are

Chastain Property Management Pty Ltd
Trading as Kumfie Property Management
ABN: 50 679 001 579
Address: PO Box 19, Bangalow NSW 2479
Email: blake@kumfie.com.au
Website: www.kumfie.com.au
Privacy Officer: Blake Bowden

3. What personal information we collect

We may collect personal information including:

• Full name
• Residential, postal and business addresses
• Telephone numbers
• Email addresses
• Date of birth
• Employment details
• Income and financial information
• Rental history
• Identification documents
• Driver licence details
• Passport details
• Bank account details
• Emergency contact details
• Information relating to property ownership
• Information contained in tenancy applications
• Information provided during inspections, enquiries or service requests
• Communications with our office
• Any other information reasonably required to provide our services or comply with our legal obligations

4. How we collect personal information

We may collect personal information:

• Directly from you
• Through tenancy applications
• Through property enquiries
• Through appraisal requests
• Through inspections and open homes
• Through online forms
• Through email correspondence
• Through telephone conversations
• Through referees and previous landlords
• Through employers
• Through publicly available sources where lawful
• Through third-party application platforms and property management systems

5. Why we collect personal information

We collect personal information to:

• Assess tenancy applications
• Verify identity
• Conduct reference checks
• Manage rental properties
• Manage landlord and tenant relationships
• Arrange repairs and maintenance
• Conduct inspections
• Manage trust accounting and payments
• Provide buyers agency services
• Respond to enquiries
• Comply with legal and regulatory obligations
• Prevent fraud and unlawful activity
• Market our services where permitted by law
• Improve our services and business operations

If you do not provide information requested by us, we may be unable to provide services, assess applications or comply with our legal obligations.

6. Disclosure of personal information

We may disclose personal information to:

• Property owners and landlords
• Prospective landlords where authorised
• Tradespeople and contractors
• Utility providers
• Tenancy database operators where permitted by law
• Government departments and authorities
• Courts and tribunals
• Professional advisers
• Insurers
• Debt recovery agencies
• Financial institutions
• Technology service providers
• Electronic signing and document management providers
• Other parties where required or authorised by law

We only disclose information where reasonably necessary for the purpose for which it was collected or where required by law.

7. Technology platforms and service providers

To provide our services, Kumfie Property Management uses a range of third-party technology platforms and service providers which may collect, process, store or transmit personal information on our behalf.

These may include:

• PropertyTree
• Inspection Express
• Google Workspace services, including Google Forms, Google Drive and Gmail
• Apple Mail
• Apple iCloud storage services
• Google Analytics, which uses cookies to measure how visitors use our website. It does not collect your name or contact details.
• Netlify, which hosts our website and receives enquiry form submissions
• Electronic document signing and document management platforms
• Banking, accounting and payment processing systems
• Other software and technology providers reasonably required for the operation of our business

We take reasonable steps to ensure these providers maintain appropriate privacy and security standards.

8. Overseas disclosure of information

Some of the technology providers and cloud-based systems used by Kumfie Property Management may store or process personal information outside Australia.

Where personal information is disclosed or stored overseas, we take reasonable steps to ensure the recipient handles personal information in a manner consistent with Australian privacy requirements.

By providing your personal information to us, you acknowledge that overseas storage or processing may occur.

9. Direct marketing

We may use your personal information to provide information regarding:

• Property listings
• Rental opportunities
• Property management services
• Buyers agency services
• Market updates
• Other services offered by Kumfie Property Management

You may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe facility provided.

10. Storage and security of personal information

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Information may be stored electronically, in cloud-based systems and in physical records.

Access to personal information is restricted to authorised personnel and service providers who require access to perform their duties.

11. Retention of personal information

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Maintain business records
• Protect our legal interests

Information may be retained after a tenancy, management agreement or enquiry has concluded where required by law or for legitimate business purposes.

When information is no longer required, we will take reasonable steps to securely destroy or de- identify it.

12. Access to personal information

You may request access to personal information we hold about you.

Requests should be made in writing to:

blake@kumfie.com.au

We may refuse access where permitted by law, including where providing access would unreasonably impact another person's privacy or where legal restrictions apply.

13. Correction of personal information

If you believe personal information held by us is inaccurate, incomplete, out-of-date or misleading, please contact us.

We will take reasonable steps to correct information where appropriate.

14. Data breaches

If Kumfie Property Management becomes aware of an eligible data breach, we will take reasonable steps to:

• Investigate the incident
• Contain the breach
• Assess the risk of harm
• Notify affected individuals where required
• Notify the Office of the Australian Information Commissioner (OAIC) where required by law

15. Complaints

If you believe we have breached your privacy or mishandled your personal information, you may submit a complaint to:

Privacy Officer : Blake Bowden
Kumfie Property Management
Email: blake@kumfie.com.au

We will acknowledge and investigate your complaint and attempt to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or regulatory requirements.

The current version of this Privacy Policy will be available on our website and upon request.

17. Contact us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Blake Bowden
Privacy Officer
Kumfie Property Management
Email: blake@kumfie.com.au
Website: www.kumfie.com.au

Privacy Consent

I acknowledge that Kumfie Property Management may collect, use, store and disclose my personal information for the purposes outlined in its Privacy Policy and Privacy Collection Notice. I consent to Kumfie Property Management verifying information provided in this application, conducting reference checks and disclosing information to relevant landlords, owners, contractors, service providers and third parties where reasonably necessary for the provision of real estate services or as required by law.