frequently asked questions

What Australian cities does kumfie operate in?

We are currently offering our kumfie service in Sydney and Melbourne.

 

What kumfie services are currently offered in Sydney?

kumfie is currently offering kumfie klean - Airbnb cleaning Sydney, kumfie koncierge  - Airbnb check in and key exchange Sydney and kumfie kare - Airbnb management Sydney.

 

What kumfie services are currently offered in Melbourne?

kumfie is currently offering kumfie klean - Airbnb cleaning Melbourne, kumfie koncierge  - Airbnb check in and key exchange Melbourne and kumfie kare - Airbnb management Melbourne.

 

What suburbs in Sydney and Melbourne does kumfie service? 

We service a large number of centrally located suburbs throughout Sydney and Melbourne. Please use the Contact Us form on our website and we will respond with the availability of our service in your area.

 

What does the 15% fee cover in the kumfie kare package?

The 15% is taken off the total of each booking. This one set fee covers:

  • The full management of your Airbnb (or similar) online account
  • Forecasted pricing for your area and property type
  • All email, phone and face to face contact with your guests
  • Re-stocking of household items, such as bathroom products and food stuffs
  • A ‘welcome pack’ for your guest outlining the particulars for your property
  • Advice on styling and if required the organisation of professional photographs of your property

 

What is not included in the 15% fee?

  • Cleaning and linen costs (paid by your guests at each booking)
  • Any maintenance which may be required

 

Am I locked in to a contract with kumfie kare?

No. Short term letting through a service such as Airbnb, allows you to list your property for as long or as short as you wish.

kumfie only asks that you sign a management agreement which outlines our commitment to you and the terms of our service.

 

What services are included in the cleaning fee?

The kumfie klean includes:

  • All floor surfaces cleaned
  • Bathroom and kitchen disinfected and cleaned
  • All surfaces disinfected and dust free
  • Removal of all waste
  • Bathroom tissues
  • Beds remade and kitchen and bathroom towels prepared for your next guests (option full linen service provided, priced separately)
  • Your property ready and presentable to the highest standard for your next guest

 

Why is there seperate pricing for the linen service?

  • A full linen service can be provided from $35 for one full set of crisp white bed linen, kitchen towels and bathroom towels for two people
  • This service is optional as kumfie is happy to use linen that you provide when making beds etc. as part of the kumfie klean service

 

What services are not included in the cleaning fee? 

  • Replacement of bathroom products and food stuffs (These items can be purchased by kumfie at your request)